We ask that all guests please read our Q&As to answer many questions in regards to the wedding. Additionally, our Travel Coordinators, are available to answer any of your questions!
Please read also the Q&As on the Yellow Umbrella Events Travel Site
Q. Can I bring a guest or guests with me?
Since we are limited on the amount of guests who can attend our very intimate wedding, the event is invitation-only. Please contact Rachel & Jacob if you would like to bring a guest or have any special requests.
Q. How do I RSVP?
Please fill out this form to RSVP as soon as you are ready, and by September 1st, 2023. Please RSVP by confirming your room reservation. We will obtain our guest list from Yellow Umbrella Events directly.
Q. What are the suggested travel dates?
We want nothing more than for our friends and family to enjoy their VACATION :). Please feel free to arrive as early in advance as you'd like and stay at the resort for as long as you'd like. Enjoy yourself, and VACATION :)
Our resort has a three night minimum, and we plan to stay from Sunday May 19th to Wednesday May 22nd, 2024. Here is a link to our booking website with more information about the hotel and room bookings: Rachel and Jacob - Yellow Umbrella Events
Q. Do I have to book with Yellow Umbrella Events?
Yes, we request that all guests only utilize our dedicated planner and travel coordinators, as it will help us to keep the entire group organized and included in our planned group activities and informed of logistics and frequent updates. Everyone will receive a group discount, so you’ll always pay less than the internet by using Yellow Umbrella Events, and most importantly, you will receive concierge level service from them.
Q. What does “All-Inclusive mean”?
All-Inclusive resorts offer: All you can eat (gourmet restaurants and buffets), All you can drink (alcohol, mixed drinks, daiquiris, and non-alcoholic beverages), unlimited access to the parks Xcaret, Xel-Ha, Xplor, Xplor Fuego, Xavage, Xoximilco and Xenses, as well as tours to Xenotes and Xichén, Entertainment (the resort will have daily and nightly activities including shows and a night club), Water Sports (kayaking, paddle boarding, and other non-motorized water sports are typically included), Room Service includes 24-hour room service of food.
Q.Which room type should I reserve?
The bride and groom will be staying in the Fuego building, but all room types are in the same vaccinity so feel free to reserve which ever one fits your price point/interests!
Q. Are there excursions that we can participate in?
Sure thing! When it gets closer to travel, we will work with the group on planning a group excursion and we'll keep the group posted on any updates. You can find more information in this link: Rachel and Jacob - Yellow Umbrella Events
Q. Can I upgrade my room?
Absolutely! As long as the resort has availability for your travel dates. See the Pricing page for rooms that we have pre-selected in our room block. If you wish to book a different room category, please indicate your desired room on your reservation form. Yellow Umbrella events will contact you with pricing and next steps.
Q. What if my potential travel companion (roomie) is TBD, unknown at this time, or not ready to book?
Time waits for no one :) Book without them and add them to your reservation at a later time. Since prices and availability are subject to change, be sure to reserve the room for just yourself and we can add them when they are ready. Solo occupancy hotel rates are sometimes higher than double occupancy. When we add your travel companion in the future, you'll recognize the double occupancy savings. Rates are refreshed at the time future changes are made.
Q. How do I purchase travel protection?
We recommend booking travel protection along with your itinerary. See Travel Protection options HERE.
**If you have any questions about the insurance please give Travel Insured a call at 800-243-3174. Yellow Umbrella Events are not a licensed insurance company and can not legally answer any insurance-related questions.**
FYI, not purchasing travel protection could result in the loss of your travel cost and/or require more money to correct the situation. Without protection, there may be no way to recoup any losses, costs, or expenses incurred and the price of Travel Protection IS NOT included in the price of the room selections and is non-refundable once purchased.
Having travel protection is definitely important and I recommend it for everyone. We personally buy it for our trips. However, the option to purchase travel insurance is solely up to you and you may purchase it through any insurance company you would like.
Q. Will there be any other events during the weekend that I should prepare for?
Yes. Please stay tuned for further information as the trip approaches. See wedding schedule here.
Q. Does Mexico charge any mandatory governmental fees?
Several Municipalities in Cancun, Riviera Maya and Isla Mujeres have enacted an Environmental Tax to help maintain beaches and ecosystems. This tax is not included in any packages and therefore may be assessed directly by the hotel upon check out. The cost of the tax is approximately $1.30 USD, per night, per room.
There is also a new Cancun Tourism Tax:
Effective April 1, 2021, arriving international visitors to the Cancun (CUN) airport will be required to pay $11 for the privilege of visiting Cancun and surrounding areas.
Q. When should I book my flight? What is the best way to find good flight deals?
We suggest that each guest book their flights sooner rather than later. The later guests wait to book their flights, the higher the risk for future cancellation or flight price increases.
We suggest setting up flight alerts. Our favorite is Google flights because it includes a wider range of airlines. Use search engines to find the best deal, but remember to book the flight itself directly via the airline to maximize your flexibility if your plans were to change.
Q. Which airport I should arrive/depart ?
When searching for flights, the airport you are flying to is Cancun International Airport (CUN).
Q. How do I get from the airport to the resort?
Hotel Xcaret offers complimentary shared shuttle transportation.Closer to the date we will provide instructions and more information about the service.
Q. Do I need to have my passport prior to making my deposit for the trip?
Passports are required at the time of travel. As long as you provide Yellow Umbrella Events with your full legal name, you can arrange travel in advance. Instructions to apply for passports can be found here. Please allow 8-12 weeks for standard passport applications to process following your scheduled appointment with a passport "acceptance facility". If you do not obtain your passport prior to travel, you are responsible for any associated cancellation fees.